Recently, Delta Airlines gut-renovated their terminal at JFK airport, in honor of the unveiling, a press party was held to make New York journalists aware as well as to inform the general public of this exciting endeavor.
What was most exciting was the partnering with a select group of esteemed brands including: BluePrint Cleanse, Nanette Lepore, Elizabeth Arden as well as GLO teeth whitening to highlight the benefits of these products.
The following day, I was on my way to Boise, ID for my brother’s graduation, the adventure with Delta soon was about to begin.
When I arrived at the terminal for check-in, there had been a schedule change that I had not been aware of and my flight was moved up to a half an hour earlier. There were only two agents at the check-in desk, so they looked a bit overwhelmed, but after some patience on everyone’s part, they rebooked me on the next available flight.
The following day, I called the 800 reservations number and was on hold for about 15 mins. I asked for a supervisor, explained the situation and they sent me a $100 voucher towards my next flight.
My return flight was even crazier with a delay causing me to miss my connection. When the plane from Boise landed in Salt Lake City, the flight I was scheduled to be on was just pulling away from the gate while I pleaded with one of the representatives to get me on the next flight out which was what they did. The next flight to New York was seven hours later which was at just before midnight getting into JFK at about 7:00 a.m.
I was handed $20 in meal vouchers to entertain myself for the next large span of time, “chilling” in the airport, so to speak.
At the courtesy phone area in the terminal, I picked up the phone and was immediately connected. I explained my situation, but they apologized and wished me well.
About 10 minutes later, I decided to try calling again. The second time around, an agent picked-up the phone immediately and when I spoke with another higher-up, I asked about getting a pass to the Sky Lounge to take a nap, they suggested stopping in person directly and to ask.
At the Sky Lounge, the staff was friendly and professional, but pulled me aside and whispered, “We can’t waive the $50 fee, we even have to charge celebrities to come in here.”
With that, she pulled out 5 coupons for free beverages on-board or complimentary headsets and wanted to give me a DBV (denied boarding voucher), but found out that the maximum amount would only be for $100.
There is a happy ending to this story. Next month, I will get to experience the brand, spanking new Delta terminal at JFK in all of its glory, thanks to two wonderful employees at Delta for empathizing with my “bumpy-ride” so to speak and for the discount on my next trip to California saving me $200 and did I mention how white my teeth look and good my skin looks thanks to GLO teeth whitening and Elizabeth Arden?
For more information on Delta, please visit: http://www.delta.com.